FAQs - Booking

FAQs - Booking

How to book a holiday rental with NOVASOL?

You can book holiday rentals on our website. You are also welcome to contact our sales department. Telephone number: +45 3914 3444. Email: novasol@novasol.co.uk. Opening hours are, Monday-Friday: 9 – 18.30, Saturday 9 – 14 (CET). The sales department is closed on Sundays and on public holidays.

How far in advance can I book?

You can book a holiday rental for the current season. Around July, we open up for bookings for the following year. If your preferred holiday rental is not yet ready for bookings, it is possible to make a pre-order by contacting the sales department, who can advice you when the holiday rental can be booked.

How am I protected with NOVASOL

When you rent a holiday home with NOVASOL, you are automatically covered by our Security Package, which means that you are protected if you need to cancel due to acute illness, serious injury, fire, burglary, involuntary unemployment or new employment. We also offer a Money-Back Guarantee, which means, that if you find the booked holiday home cheaper for the same period in the same currency elsewhere, NOVASOL will refund the price difference

All the personal information that you give us on our NOVASOL websites are securely transmitted via SSL encryption to our servers

How do I change or cancel my booking?

If you wish to make changes in relation to your booking you must phone the sales department immediately or contact them by email. You find the terms and conditions as well as information about potential fees in our rental terms.

How do I pay?

If you book more than 56 days before arrival, the rental price is divided into two instalments. The first instalment which is 25 % total rental price is paid immediately. The remaining balance is due to be paid no later than 42 days before arrival.

When placing an order less than 55 days before arrival, the entire rental fee must be paid immediately.

How do I get the rental agreement and other travel documents?

After booking you will receive an email confirmation and when you have paid, you can then download your rental agreement and travel documents electronically.

Can I transfer my booking to somebody else?

Yes, you can. If you are unable to make the trip yourself, it is possible to transfer your booking to another person without extra fees until eight days prior to your arrival. However, you must send us a written confirmation including information on the new tenant.

What is prepayment consump.?

The prepayment of consumption costs acts as a security for the home owner to ensure that any variable consumption costs, such as electricity, heating and water will be covered. A meter in the holiday home will track the usage and thereby costs. In the property presentation (Overview and Facilities) there is more info about which costs are included and excluded for each holiday home.

Why do I need to pay breakage deposit?

The breakage deposit is meant for the holiday home owner as a security and will cover potential damages that may occur to the holiday rental or to the grounds during your stay. Note: if you have caused any damages by accident, you will need to settle the amount yourself with the holiday home owner.

In the holiday homes where you have to pay for the consumption costs, these are usually deducted from the deposit on your departure from the holiday home.

Boat - Breakage deposit: In case the holiday home has a boat either included in the rental price or for rent, then you might be charged an additional breakage deposit for the use of this boat.

How do I pay the breakage deposit / prepayment consump.?

Usually the deposit / prepayment of consumption costs is paid on arrival in cash to the house owner or representative, when you collect the keys. It is paid in the local currency used at your destination.

In Denmark, you can pay the deposit / prepayment of consumption costs at the time of booking, or you can pay it when you collect the keys from our service office or representative on arrival. Here you can pay by cash or by credit card. Our recommendation is that you pay at the time of the booking, in order to save time when you pick up the keys.

When will the breakage deposit / prepayment be refunded?

In all of the countries, except from Denmark, the holiday home owner / representative will settle the deposit / prepayment of consumption costs with you at the same time as you hand back the keys. In a few instances the deposit will be refunded with a bank transfer, we advise you to bring your IBAN and Swift numbers with you.

In Denmark, where you pay prepayment of consumption costs on certain holiday homes, we will deduct the consumption costs from the original prepayment and within three weeks from your departure from the holiday home, we will transfer the remaining amount by bank transfer to you or refund it to the credit card that you used to pay for the booking, or/ prepayment of consumption costs in the first place.

If the consumption costs exceed the prepayment made, or damages exceeds the deposit, then we will invoice you for the outstanding amount.

Why do I have to pay tourist tax?

Local authorities in many countries in Europe charge a tourist tax from visitors to the country. You pay the tax in the local currency to the holiday home owner on arrival. The amount varies in each region.